Phone Number Verification FAQ
What is the Truecaller verification service?
The Truecaller phone number verification service (“Verification Service”) is a seamless way of authorizing your phone number to sign up or log in to a third-party Android app (“App”) without the mandatory need for entering a password. It enables the App to recognize and process that you are seeking access to verify your phone number. Once the verification is done, subject to any specific terms and conditions of the App, user may be required to sign up using their password.
Does the Verification Service require me to have a Truecaller account?
No, you can verify your phone number using the Verification Service and you do not need to be a Truecaller app user with a Truecaller account to do this.
On which platforms can I use the Verification Service?
It is supported on the native Android mobile platform only.
Which countries does the Verification Service work in?
It only works in India. We will explore adding further countries in due course of time.
When I am trying to sign into an app using the Verification Service what information does the App receive?
If you decide to use the Verification Service and share your phone number with Truecaller to be authorized to sign up or log in to an App, you also agree to share your phone number with the App. You will need to check the terms and policies of the App you are trying to sign in to for details of what other types of information the App collects from end users after they log in and for additional information about their policies.
What information does Truecaller receive when I use the Verification Service?
If you decide to use the Verification Service, Truecaller will collect the following information to provide the service:
- your name;
- your phone number;
- other information that the publisher of the third-party app that you are seeking to access may choose to share with Truecaller so that it enables Truecaller to use the Verification Service in its app.
Do I have to use Truecaller’s Verification Service to access an App?
No. If you decide not to use the Verification Service, but still wish to sign up or log in to the App, you are free to use one of the other methods that the App offers for authorization to sign up or log in.
How do I delete any information that I have shared with Truecaller by using the Verification Service?
You can have the data that you have provided corrected or deleted at your request by contacting support@truecaller.com.
How do I delete my account from a third-party app or website?
You will need to go to the relevant App or website and delete your account directly or do it by contacting their customer support channels.
What happens if I do not receive the missed call OR confirmation SMS code?
It is possible that the phone number you used was incorrect or did not include the international dialing code for India. In which case please try again.
Alternatively, please check that your device is not in airplane mode and is able to receive missed calls and/or SMS and that you have sufficient mobile connectivity. If the missed call OR SMS has still not arrived, wait a few minutes and try again.
It is also possible that a Do Not Disturb mode may have been set at the service provider level and this may sometimes cause delays or blockages in receiving missed call and/or SMS.
My confirmation SMS arrived, but does not work.
It is possible that your mobile network provider does not support the type of SMS code used by the Verification Service.
In addition, SMS One Time Password codes are valid for a limited period. If you wait too long to enter the code, the code will not be accepted, in which case you will need to try again.
Is it possible for an existing Truecaller user to have their phone number verified with the Verification Service without the need to receive a missed call OR SMS?
Yes. If the phone number that you use to sign up or log in to a third-party App is the same as the one used by you in the Truecaller app activated on your phone, the Verification Service can verify your phone number without the additional need to trigger a missed call OR send a verification code by SMS.
Is it possible for any non -Truecaller user to have their phone number verified with the Verification Service without the need to receive a missed call OR SMS?
Yes. If the phone number (registered in India) that you use to sign up or log in to a third-party App is the same as the one used by you to previously verify on the same device in any 3rd party app which is also using the Truecaller verification service. In this case, your phone number can be verified without the need to trigger a missed call OR send a verification code by SMS.
Dated: October 24, 2018